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How Can We Help?
Whether you have a question about a pergola, need help choosing the right patio furniture, or want to check on an order, we are happy to help.
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Frequently Asked Questions
How long will it take to receive my order?
Orders typically ship within 1 to 3 business days, with transit taking 5 to 8 business days. Total delivery time is approximately 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your patio furniture or pergola every step of the way.
How much does shipping cost?
We offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). Orders ship via USPS, UPS, or FedEx depending on your destination and package size. Please see our Shipping Policy for full details.
What is your return policy?
We want you to be completely happy with your purchase. If something does not meet your expectations, please contact us within the return window outlined on our Returns page. We will walk you through the process and make it as straightforward as possible.
Can I exchange an item for a different size or style?
Absolutely. If you need a different size pergola cover, a different finish on your fire pit table, or a different style altogether, reach out to our team. We will help coordinate the exchange and get the right product to your patio as quickly as we can.
Are your patio heaters safe to use on a covered deck?
Safety depends on the specific model and your deck setup. Each patio heater listing includes clearance requirements and recommended placement guidance. If you are unsure whether a particular heater is suitable for your space, send us a message with your deck dimensions and we will help you find the right fit.
What materials are your pergolas made from?
Our pergolas are crafted from weather-resistant materials designed for long-term outdoor use. Specific material details, weight capacity, and finish options are listed on each product page. If you have questions about durability in your particular climate, feel free to ask and we will point you to the best option.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We reply to every message within one business day so your patio project stays on track.
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Free Shipping
Most orders ship free within the Continental U.S. with tracking included on every package.
Personal Support
Owned and operated by TPM Stores LLC, our small team treats every customer like a neighbor.
